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Frequently asked questions

How do I get started?

Download Kovered from the App Store, sign up with your email, and post your first task. You'll get a one-time code by email to sign in — no password to remember.

How does payment work?

When you fund a task, your payment is held safely by Kovered. The helper receives the funds only after you approve the completed work — or automatically three days after they submit proof if you don't respond. Payments are processed by Stripe.

How do I delete my account or my data?

In the app, go to Profile → Settings → Delete Account. This permanently removes your profile, chat history, and personal data within 30 days. Some transaction records are retained for tax and legal compliance, in anonymized form.

Can't find the option, or want us to handle it for you? Email privacy@trykovered.com from the address on your account and we'll process the request within 30 days.

How do helpers get paid?

Helpers connect a bank account through Stripe during a one-time setup. After a task is approved, funds transfer to your Stripe balance and arrive in your bank account on Stripe's standard payout schedule (typically 1–2 business days). You can see all transfers in the Earnings tab of your profile.

What if a task goes wrong?

Open the task in the app and tap Open a dispute. Both sides can submit photos, videos, and a written explanation. Our team reviews and decides on a refund, partial refund, or payout. We aim to resolve most disputes within 3–5 business days.

How do I report someone or block them?

Tap the ⋯ menu on any chat, task, or profile and choose Report or Block. Reports are reviewed by our moderation team. Blocking immediately hides all of that user's messages, tasks, and profile from your view and prevents them from contacting you again.

What is identity verification?

Helpers complete identity verification through Stripe Identity before they can accept tasks. This confirms they're a real person and helps keep the marketplace safe. Askers don't need to verify, though verification gives your tasks a verified badge that helpers tend to trust more.

What kinds of tasks are allowed?

Everyday help that a real person can do locally — errands, moving, cleaning, assembly, tutoring, pet care, tech help, yard work, and similar. Tasks involving illegal activity, weapons, drugs, sexual services, or anything that requires a professional license we don't verify (like medical or legal advice) aren't allowed. See the Terms of Service for the full list.

Is there a fee for tipping?

Tips go directly to your helper. Standard payment-processing costs apply (Stripe charges roughly 2.9% + $0.30 per transaction), and Kovered may add a small service fee. The exact amount is shown in the app before you confirm a tip.

Where is Kovered available?

We're launching in the United States first, starting in California. Availability in other states will roll out as we scale.

How old do I have to be?

You must be at least 18 years old to use Kovered, whether you're posting tasks or helping with them.

Looking for our policies? Privacy Policy · Terms of Service